Macys.com

Just had a CRAZY conversation with a macys.com phone support person about an order I made for Mother's Day. I feel bad for folks that have to work the phones. It's a tough job. But the reason they gave me for why my order didn't get the guarantee was BONKERS, CRAZY GO NUTS.

I ordered my gift for my wife for Mother's Day on May 3. Macy's has a website that explains that if you order before May 4, you are guaranteed to have the order by Mother's Day. So I'm a day early. Great.

I get an shipping confirmation on May 5. I track the order. No order by Friday. Nothing by Saturday. Sunday morning, the order arrives in Redmond. UPS tracking says the order will arrive on Monday, May 9. Ugh!

My wife is way cool about it and doesn't mind the delay, but I do. So I call up Macy's and ask about my order. I have the following exchange: "Your order does not qualify for the guarantee because it was made on May 3. The guarantee only applies to orders made between May 4 - May 8. "

"What? That's not what the website says."

"Sir, that is what the guarantee is for. Only orders made on May 4 - May 8."

"So if I made an order on May 7, UPS would show up and deliver the package by the next day? How is that possible, when UPS doesn't deliver on weekends?"

"...."

"They have a...special....delivery...." (I'm not kidding about all the pauses)

"I would like to speak to your supervisor."

"Ok, but my supervisor will tell you the same thing."

"Great, I want to hear them tell me that. What you said doesn't make any sense."

"Ok, please hold."

After a couple of minutes of waiting, I am told that I will be getting an accommodation for the guarantee. Good. That is why I called.

So we'll see what the accommodation is. It should be what the website says. This isn't a big deal, but I'll be darned if some corporation is going to try to stick it to me like that.

I would be understanding if they said the order was delayed due to weather or something. But to just say absolute bullshit like that is upsetting. I'm not going to be scared off like that, Macys.

UPDATE: My Accommodation is they are resending me my order! I don't want another order! I want what the guarantee is. Oh well. I'm just going to return this order to a local Macy's store and get my money back. Same as the guarantee, except I can spend the money where ever I want and not just Macys.